Questions, answered.

By cash on delivery on orders up to PKR 200,000, or by bank transfer for any order. Cash on delivery has a fee of 4% of the order (at least PKR 250); bank transfer has no fee.

Yes, as long as the order comes to PKR 200,000 or less. Larger orders are paid by bank transfer before we dispatch them.

Place your order and choose bank transfer. Our account details and WhatsApp numbers appear on the next page and in your confirmation email. After paying, send a screenshot of the payment on WhatsApp with your order number (not by email), and we confirm your order once the payment arrives.

Yes. Message us your old laptop's model and condition, and we will tell you what it is worth towards a new one before you order.

No. You can check out as a guest. An account keeps your orders, tracking, wishlist and delivery details in one place.

No. Our prices are the same for everyone.

Yes, with a discount on bulk orders, and a GST invoice if you need one. Message us with what you need and how many, and we will come back with availability and a quote.

Yes, while it still shows as "Order placed", from your account. Once it is being prepared, message us and we will see what we can do.

It depends on what you buy: each product shows its delivery charge, and some deliver free. An order ships as one parcel and pays one charge, the highest among its items. Checkout shows the exact total before you order.

In Islamabad and Rawalpindi, yes, on request: ask us when you order. Everywhere else, orders go by TCS.

We dispatch on the same working day, and delivery takes 1 to 3 days. Your TCS tracking number shows the expected date.

In your account, under Orders, with the TCS tracking number once it ships. Without an account, use order tracking with your order number and the email you ordered with.

Check the box before you sign for it, and record a video as you unbox. If it is damaged, note it with the rider, keep the packaging and message us straight away with the video and photos: we help you claim from TCS. Deliveries travel at the buyer's risk, and physical damage isn't covered by any warranty.

Yes. TCS insurance is available if you ask for it when you order; its cost is added to your order.

Yes. We sell genuine products only, and every product's page states its condition and its warranty: official, local, international or ours.

Every laptop's page states its condition: new, open box, refurbished or used. It is also recorded on your order confirmation.

Official warranty comes from the brand and is honoured at its authorised service centres. Local warranty comes from the importer. The Bytesline warranty comes from us: 30 days, claimed with us, and it does not cover a dead or damaged laptop, the screen or the keyboard. Each laptop's page says which one it has.

Sometimes, alongside new ones. Open-box, refurbished and used laptops are labelled as such on their page, with their warranty, and are listed together on the used laptops page while we have any.

Yes. Tell us what you will use it for and your budget, and we will recommend a laptop from our own experience. The Laptop Picker on the laptops page is a quick start.

We check prices regularly, and each product shows the date its price was last confirmed.

Often, yes. Tell us the model and we will check what we can source and at what price.

Laptops, yes: we deduct 30% of the price if you bought it brand new, or 20% if you bought it used, and refund the rest. For other products, returns are agreed with us before you order: message us on WhatsApp or by email first, and we will tell you exactly what applies.

Damaged in transit: no warranty covers physical damage, so record a video as you unbox and send it to us at once; we help you claim from TCS. The wrong item: we exchange it at our cost.

When we agree a refund, we pay it by bank transfer within 7 to 10 working days.