Terms of sale

About these terms

These terms are between you and Bytesline ("we"), a laptop, skin and accessory store based in Islamabad, Pakistan. They cover every order placed on this website.

Orders

• Placing an order is an offer to buy. We accept it when we confirm it and prepare it for dispatch.
• We may decline or cancel an order, for example if an item turns out to be unavailable, if a price shown was clearly wrong, or if we cannot verify a payment or delivery details. If you have already paid, we refund what you paid.
• You can cancel an order yourself while it still shows as "Order placed" in your account. After that, message us.
• One order can hold at most 20 of any one item. For larger quantities, ask us for a quote.
• Business buyers: we offer discounts on bulk orders, and a GST invoice on request.

Prices

• Prices are in Pakistani rupees (PKR) and are the price for each item, before delivery and any cash-on-delivery fee.
• Prices can change. The price that applies is the one shown when you place your order; checkout shows the full total before you confirm.
• We do not offer student or other personal discounts.
• If a price on the site is clearly wrong, we contact you and cancel the order before it ships, and refund anything you have paid.

Payment

• Cash on delivery is available on orders up to PKR 200,000, with a fee of 4% of the order, at least PKR 250. Please have the exact amount ready for the courier.
• Bank transfer is available for every order. We dispatch once the full payment has reached our account. After paying, send a screenshot of the payment on WhatsApp to the numbers given with your order, with your order number. We don't accept payment proof by email.
• Trade-in: you can put an old laptop towards a new one. Its value is agreed with us before you order.
• We never ask for card details, passwords or one-time codes. Our bank details are only those shown at checkout and in your order email.

Delivery and risk

• We deliver across Pakistan by TCS, an independent courier, and the same day in Islamabad and Rawalpindi on request. Charges and times are on the shipping page.
• When you choose delivery, the order travels at your risk from the moment we hand it to the courier. We pack every order to travel safely, and we help you make any claim with TCS. TCS insurance is available on request, at your cost.
• Please check the parcel before signing for it, and report any visible damage to the rider and to us straight away, with photos.
• Delivery times are estimates. We are not responsible for delays caused by the courier, weather, public holidays or events outside our control.

Returns and refunds

• Laptops: you can return a laptop you bought from us. We deduct 30% of the price if you bought it brand new, or 20% if you bought it used, and refund the rest. Message us with your order number to start, and send it back with everything that came with it.
• Other products: returns, exchanges and refunds are agreed with us before you order. If you may want to return one, message us on WhatsApp or by email first, and we will confirm in writing what applies to it. Without such an agreement, it cannot be returned because you changed your mind.
• Damaged in transit: physical damage isn't covered by any warranty. Record a video as you unbox, and if the item is damaged, send it to us at once: we help you claim from TCS.
• If we send the wrong item, we exchange it at our cost.
• Where we agree a refund, we pay it by bank transfer within 7 to 10 working days.

Warranty

• Each product's page and your order confirmation state its warranty: official (from the brand), local (from the importer), international (from the brand, abroad) or shop (from Bytesline), and for how long. See the warranty page for what each means.
• Official and local warranties are provided by the brand or the importer under their own terms; we help you reach them.
• The Bytesline warranty is a 30-day local warranty, claimed with us. It does not cover a dead or damaged laptop, the screen or the keyboard, and it is not a right to return; returns follow the section above.
• Warranties do not usually cover physical or liquid damage, power surges, or software problems. Keep your order confirmation and the box with its serial number.

Product information

We describe every product as accurately as we can, including its condition (new, open box, refurbished or used). Photos show the model; colours and small details can differ slightly. If something is unclear, ask us before you order.

Accounts and reviews

• Keep your password private. You are responsible for orders placed from your account.
• Only customers who bought a product can review it. We may remove reviews that are abusive, off topic or include personal information.
• We may close an account used to abuse the site, other customers or our staff.

Our responsibility

Nothing in these terms takes away your rights under Pakistani consumer law. Beyond those rights, our responsibility for an order is limited to the price you paid for it, and we are not responsible for indirect losses such as lost data, time or business. Back up your files before sending a device to anyone for repair.

Law and disputes

These terms are governed by the laws of Pakistan. If something goes wrong, please talk to us first: most problems are solved with a message. Any dispute we cannot settle together goes to the courts of Islamabad.

Changes and contact

We may update these terms; the date at the top shows the latest version, and the version in force when you placed your order applies to it. Questions? Message us.