Shipping and delivery

How we deliver

We deliver with TCS, an independent courier, to your door anywhere in Pakistan: it is the safest way to send a laptop. In Islamabad and Rawalpindi we can also deliver the same day on request. Ask us when you order.

We pack and dispatch every order on the same working day, and it arrives in 1 to 3 days. Once it leaves us, you get the TCS tracking number by email.

Delivery times by city

Times start when the order is dispatched. Public holidays and courier delays can add a day or two.

Charges

• Delivery: each product shows its delivery charge (some deliver free). An order ships as one parcel and pays one charge: the highest among its items.
• Cash on delivery: available on orders up to PKR 200,000, with a fee of 4% of the order, at least PKR 250. Larger orders are paid by bank transfer before dispatch.
• Bank transfer: no extra fee. Our account details come with your order confirmation.

Checkout shows the exact total, delivery included, before you place the order.

Tracking your order

Your order's progress and its TCS tracking number are always in your account. Ordered without an account? Use order tracking with your order number and email.

The parcel in transit

Deliveries are carried by TCS, not by Bytesline. When you choose delivery, the parcel travels at your risk from the moment we hand it to the courier. TCS insurance is available if you ask for it, at your cost.

We pack every order to travel safely. If a parcel arrives damaged, keep the packaging, your unboxing video and photos, and message us straight away: we help you make the claim with TCS.

When it arrives

• Check the box before you sign for it. If it is torn, crushed or open, note that with the rider and take photos.
• Record a short video while you unbox an expensive order. It makes any question easy to settle.
• Keep the box and your order confirmation: warranty claims need them.